Delivery terms

Version 2026-10-14. By booking a delivery with Gbam Logistics you agree to these terms.

Our service

Gbam Logistics arranges collection and delivery of your parcel using our network of delivery partners. The price you see before paying is the full price for the service you choose, including pickup and delivery.

Your parcel

• Parcels can weigh up to 50 kg. Declare the weight, contents and value truthfully.
• Pack it securely and seal it, with the recipient's name and phone on the outside.
• If the parcel weighs more than declared, the difference may be charged before delivery.
• Partners may inspect parcels, and must refuse ones that appear to contain prohibited items.

Prohibited items

Don't send:

• Cash, cheques, cards, gold, precious stones or other valuables of that kind
• Weapons, ammunition, explosives, fireworks and anything that looks like a weapon
• Illegal drugs, and prescription medicines without the right documents
• Flammable, corrosive or toxic items: gas, fuel, aerosols, paint, chemicals, loose lithium batteries
• Perishable food, live animals or plants, human or animal remains
• Counterfeit goods, and anything illegal to own or send in Nigeria or the destination country
• Letters and documents under 0.5 kg (reserved for the national postal service)

Pickup and delivery

• Delivery times are estimates from pickup, on working days. Delays from weather, roads, customs or public holidays can happen.
• The rider calls the sender before pickup and the recipient before delivery. Please be reachable on the numbers you gave.
• International parcels may attract customs duties in the destination country, payable by the recipient.

Cancellations and refunds

• Before pickup, you can cancel for a full refund. Reply to your confirmation email with your tracking code.
• If we can't arrange pickup, we refund you in full.
• After pickup, the delivery can't be cancelled.

Loss or damage

If your parcel is lost or damaged while with us, contact us within 7 days of the expected delivery date with your tracking code and photos. We'll investigate with our partner. Compensation is limited to the declared value, and only for items that were packed properly and allowed.

Your information

We share names, phone numbers and addresses only with the delivery partner handling your parcel, to collect and deliver it. Anyone with your tracking code sees its progress and cities, never names, phone numbers or street addresses.